Michaela Valentine, 44, is the showroom manager at David M Robinson jewellers in Liverpool One. She lives in Liverpool with her husband James. This is her working day.

6.30am: I wake up and put the kettle on to make a cup of tea for my husband and I shower and enter my dressing room.

I like to take my time getting ready as I take pride in my appearance to ensure I look good for customers – I expect this from my team too.

8am: We leave the house and my husband drives us both into the city where we arrive half an hour later.

I kiss him goodbye until I see him late on in the evening and I meet the team for coffee to discuss the previous evening.

9am: We enter the showroom with our security guard and prepare the showroom for the day ahead. It can often take up to an hour to dress the windows and cabinets with stock.

10am: We open the doors to the showroom and we begin assisting customers – that’s advising on jewellery, repairs or liaising with our watch experts.

Every sale is different and I particularly like my job when customers bring in precious jewellery or family heirlooms to the store – often they have fascinating stories. I’ve seen some unique pieces in my time.

11am: We’re ready for the day as customers come and go and I call a mid-morning meeting to advise the team on their roles and responsibilities for the rest of the day.

Roles can be anything from stock-taking, cleaning or following up sales leads with phone calls. I then have an appointment with a good customer from Dublin.

12pm: It’s lunchtime, but usually for me that means a cup of tea on the go, or cheese and crackers at a push.

We don’t have set breaks at lunchtime as there can be an influx in footfall to the showroom around this time of day.

There’s the occasion where I will take a lunch break though, such as this week when a senior manager visited the store, or if I’ve clients popping in, then we go to Piccolino’s.

1.30pm: The afternoon business commences and we continue helping customers to find the right pieces of diamond jewellery for their special occasions.

5pm: A lady pops over from Heswall to see me about a piece from our Yellow Box Collection.

The showroom then winds down and then I prepare to attend events such as wedding fares, store or product launches, or fashion shows of which there are many every year.

6pm: I often have events to attend after the store closes, but tonight is clear and James collects me in the car and we head home for dinner.

We spend some quality time together before we both make the evening meal. We enjoy cooking very much, especially in our new kitchen, whether it’s a bog-standard pasta dish or something more extravagant such as a good piece of steak.

7.30pm: I love soaps and I particularly like documentaries, so much of the evening will be sat in front of the television with my diary on my knee planning the next day.

10.30pm: I retire reasonably early as days in retail can be long – we’re open late night tomorrow – so that means longer hours.