TELECOMS group TalkTalk said it was on course to deliver full year financial results in line with guidance after returning its total customer base to growth for the first time in three years.
Announcing third quarter results today it said it achieved 10,000 net additions to its customer base, driven by on-net customer growth.
It also added 35,000 new mobile customers, taking its base to 152,000.
And it said it reduced churn, or loss of customers, from 1.6% to 1.5%, driven by a focus on improving customer services. It said call volumes on complaints were down 12% year-on-year and complaints to watchdog Ofcom fell by 48% year-on-year and 6% against the previous quarter.
The company, which employs 1,000 staff at its Warrington call centre, also revealed a 5.8% increase in on-net revenue to £292m and a 1.3% rise in corporate revenue to £80m, although total revenues fell from £422m in the third quarter last year to £415m, due to a fall in off-net revenues.
Chief executive Dido Harding said the return to growth in its total customer base is "an important milestone on our journey to become a growing and more profitable business.
"We are confident of delivering full-year results in line with our guidance, and are making real progress towards our medium term targets of 2% revenue growth and 25% earnings before interest, tax, depreciation and amortisation (EBITDA) margin," she added.
