NICOLA CURTIS, 26, from West Kirby, is customer service manager at Bruntwood.

Nicola works across Bruntwood’s city centre office portfolio, and is based at The Plaza.

This was her working day:

6:00am: The alarm goes off, I get out of bed and have a breakfast on the run while heading into work.

8.00am: I get to the office. I am based at Bruntwood’s flagship building, The Plaza, in Old Hall Street, but I am responsible for customer services across our entire city centre portfolio. The early reception team hand over to me and confirm that all customers are happy and that no problems have arisen overnight.

As we have recently refurbished our Plaza reception and meeting space, many people are interested in having a look around. I ensure that everything looks perfect and that, for any meetings booked, a team member will be available to cover anything from equipment requirements to refreshments.

8.30am: A brief catch-up with our facilities manager, Terry, to ensure all building or maintenance works are scheduled as planned and that the team is aware of any contractor activity. Then I e-mail all our customers to make sure they are aware of works to help minimise disruption.

9.00am: I visit some of our other buildings, including Orleans House and Oriel Chambers. After chatting with our reception teams and customers, everyone is satisfied and set for the day.

We have eight city centre buildings that house a range of different-sized businesses, from single person pods to offices with hundreds of members of staff, requiring a great deal of organisation to keep everything running smoothly.

I meet with a customer who is looking to increase staff numbers and needs larger premises, so we discuss options across our portfolio. It looks like they are going to take a suite in the Cotton Exchange. We always try to accommodate company expansions, or indeed downsizing, within a Bruntwood building.

11.15am: I take an hour to catch up on customer communications, enquiries and work on service standards. I meet with Jane Yates, general manager of the Liverpool portfolio, as we are developing a long-term strategy for enhancing our front-of-house experience.

1.30pm: I stop for a sandwich before welcoming a new customer, a financial company, to The Plaza. They have taken advantage of an offer on single desk offices in the building, allowing them to upgrade as the business evolves.

The company wanted to be located in the commercial district and is extremely happy with the new space. I make sure that data and telecommunication connections are working and the client has everything they need.

3.00pm: Next I’m off to meet another prospective customer who is viewing a serviced office in The Plaza. They are a charity and keen to move straight in with as little hassle and overheads as possible and happily, the office seem to suit their needs.

4.30pm: I check tomorrow’s diary and head to the reception desk. Building relationships is key, and I’m on first-name terms with many customers. I worked in America for five years in hotels where they place a lot of emphasis on customer service and it’s something I’ve always carried with me.

6.30pm: I arrive home and head straight out for a run. I am training for the London Marathon in 2010 and try to run wherever possible. Then dinner, a glass of wine, and some television to round off my evening.