Merseyrail train (320)
PASSENGER satisfaction levels with Merseyrail have remained the same over the past year, a survey by a watchdog body has found.
This was in contrast to the majority of train companies, where satisfaction levels have fallen.
In the survey by Passenger Focus, travellers gave 13 companies poorer satisfaction marks in spring 2008 than in spring 2007.
Seven companies performed better, while Merseyrail had no change in customer satisfaction levels.
Overall, 80% of pass-engers surveyed at more than 600 stations for the spring 2008 poll were satisfied with their train journey – 2% up on the spring 2007 figure.
The survey also showed that just 34% were satisfied with the way train companies dealt with delays and only 38% were happy about the availability of staff, though these were slightly higher scores than last year.
Although 58% were satisfied with the helpfulness and attitude of rail staff, this was a 4% drop on the spring 2007 figure.
Only 48% were satisfied with facilities and services at stations – a 2% fall.
