PASSENGERS commuting to Liverpool Lime Street station spoke out about overcrowded peak-hour trains in the latest National Passenger Survey (NPS).

The independent passenger watchdog’s latest research has revealed that satisfaction with room to sit or stand for morning commuters travelling into Liverpool Lime Street is significantly worse than the national average.

Only 55% of passengers travelling inwards into Lime Street in the morning are satisfied (compared with a national average of 68%), although this rises to a 75% satisfaction rate on the outward journey.

Ashwin Kumar, Passenger Focus rail director, said: “Passengers are seriously dissatisfied with overcrowding into and out of our major cities in the north of England.

“Anybody who has to commute into these cities knows how bad many of these services can be. Only a few extra carriages would go a long way to alleviating the problem.”

The figures released by the National Passenger Survey showed First TransPennine Express scored the lowest in terms of satisfaction over the amount of room to sit or stand, at 62%.