US firm targets Shop Direct call centre staff with 300 ‘homeshoring’ jobs

Mar 25 2009 by Neil Hodgson, Liverpool Daily Post

The Arise model requires their certified staff to pay their own set-up costs, but Mr Riordan added: “We have waived quite a lot of charges, as we are in launch mode.

“The assumption is most people own a PC, but they have to have a dedicated phone line and a headset and pay for a background check.

“We will contract directly with them once they have set up their own business.

“By the end of this year, we will have five or six clients in the UK.”

He said: “Homeshoring is a concept that has been embraced in the US fairly aggressively and is now being embraced in the UK.”

Shop Direct customer experience director Nicola Collister said: "Our business is rapidly changing because the way our customers choose to shop with us is changing.Š The Arise model provides us with all this flexibility and more.”

Martin Stacey, programme manager for industry champion Call North West, added: “Increasingly, organisations in the region are looking at Homeshoring as a method of ensuring they have the highest skills available at the times they are required.”